%{search_type} search results

Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month, or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell, and advocacy. The customer success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, customer success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

Guidance for dealing with this common and frustrating form of behavior. Many people often say "yes" to something when they'd rather say "no." They offer cooperation through words but follow up with how they really feel-in actions that contradict their words. That's passive-aggression. At its heart, passive-aggression is about being untrue to oneself, which makes it impossible to have a clean relationship with others. Passive-aggression as a communication method doesn't make someone "bad." It is simply a strategy learned in childhood as a coping mechanism, a hard-to-break habit. Changing passive-aggressive behavior requires knowledge, tools, and practice, as outlined here. This audiobook offers effective methods for transforming passive-aggression into healthy assertiveness to communicate in constructive ways through eight keys: Recognize Your Hidden Anger; Reconnect Your Emotions to Your Thoughts; Listen to Your Body; Set Healthy Boundaries; Communicate Assertively; Interact Using Mindfulness; Disable the Enabler; and Problem-Solve for Better Outcomes. Hands-on exercises are featured, enabling listeners to better understand themselves.

Welcome to Audio Learning from Assemble You. This lesson will take a deep dive into agile leadership, what it means, how it works, and why it has become an essential part of the modern business world. You've probably worked in traditional organizations with clearly defined hierarchies, projects with delivery deadlines set way into the future and quarterly sit-down reviews with your line manager. Well, agile organizations are a completely different beast. Learn what scrum is, who a scrum master is, how daily stand-ups work, and how you can create a leadership framework using all of the above. Learning Objectives Establish the meaning of agile in a business context Identify the role of an agile leader in a company Discover methods used by successful agile teams and leaders.

Welcome to Audio Learning from Assemble You. Today, you'll learn about adopting an ambitious mindset and how to harness it to fuel growth in your career and personal life. To reach your career goals, you need to be willing to put in the hard work, focus, and effort. Ambitious people use these things to succeed in their work and personal lives. They have an inner drive and resilience that helps them stay motivated when working toward their goals. You, too, can use the same techniques to adopt the right mindset to achieve your ambitions. Learning Objectives Learn about adopting an ambitious mindset and how to harness it to fuel growth in your career and personal life Learn some of the skills you need when adopting an ambitious mindset, including surrounding yourself with the right people, competing with yourself, not others, keeping your ambitions to yourself and taking risks.

Most leaders view "executive presence" as a deciding factor in promotions and promotions. But what does this ambiguous virtue consist of and how does it develop? From the hand of Harvard Business Review specialists, this book explains how it is possible to forge the charisma, security and determination that great leaders project. Whether you're making a decisive statement or leading a tense meeting, you'll feel prepared to approach any situation with renewed confidence.

What is the nature of human happiness? How can we achieve it in the professional field? Is it worth pursuing? This book explores the answers to these questions through research that tries to find out, among other things, how happiness can be measured, what are the scenarios where personal behaviors are developed and what are the management techniques that facilitate happiness in people. work place. But it also warns of those aspects of Happiness that advertising has exaggerated.

Welcome to Audio Learning from Assemble You. Building inclusive leadership skills is a critical component of being a great business leader and inspiring the best from individuals and teams. When you can use inclusive leadership effectively, the people in your organization thrive, products and services are elevated, and your business customers win too. In this track, we highlight the impact that inclusive leadership can have and then talk through a number of different things to look out for or be aware of as a leader. Learning Objectives Learn to go beyond ticking boxes and integrate diversity and inclusiveness into your culture Learn to identify and understand your own biases Learn to lead your people with diversity, inclusion and equality.

Welcome to Audio Learning from Assemble You. The fact that 97.4% of respondents to Buffer's State of Work Survey who currently worked remotely wished to retain that option shows that the new flexibility afforded by working from home is a gamechanger. The problem is, we've not nailed it yet. 67% of those working remotely feel pressured to be available at all hours of the day, and 65% admitted to working longer hours than ever before. In this track, we aim to provide tips on how to create a clearer physical distinction in the home between work and leisure, as well as setting mental boundaries and clearly separating office hours from personal hours. Learning Objectives Learn how the pandemic has affected the employment landscape and how working from home has been a blessing and a curse for many Learn how to make your home an office and how to redress the work-life imbalance which is created when people feel they have to work harder and longer when working remotely.

Welcome to Audio Learning from Assemble You. In this recording, you will gain an understanding of what transformational leadership is, what it requires to succeed, and how it can positively impact an organization. We'll teach you actionable techniques to become an effective transformational leader, inspire success, and build growth cultures. Learning Objectives Distinguish the difference between transformational and transactional leadership styles Identify what is required to be a truly transformational leader.

There's never been a better time to get into stocks. New technologies provide tools and equipment for novices that previous generations of investors and traders didn't even dream of. The go-to guide for beginners, Understanding Stocks, provides everything you need to start out strong. From opening an account, to evaluating stocks, to making trades, it covers all the fundamentals-market language, players, rules, strategies, and environment-and helps you build a solid portfolio by developing the right balance between risk and reward. This updated third edition includes brand-new chapters on: risk management; identifying winning stocks; testing your trading strategy; Bitcoin and alternative investments; ways to read the market quickly and accurately; technical and fundamental analysis; and short-term trading and long-term investing. In addition, this comprehensive resource brings you fully up to date on pattern day trading rules and zero commissions; strategies for both bull and bear markets; the influence of computer algorithms; and preparing for the market open. You don't need a fortune to make a fortune. Michael Sincere explains everything you need to succeed as an investor or trader.

Learn to speak fluent finance-and ace your exams! Warren Buffett said that "accounting is the language of business." And for many accounting and business students, the obscure terminology of finance makes fluency hard to achieve. Financial Accounting For Dummies can help to demystify abstract concepts in a straightforward, friendly way. With step-by-step examples and real-world scenarios practice, it helps you grasp the fundamentals of finance until you're ready to interpret, analyze, and evaluate corporate financial statements like you've been doing it all your life. Packed with easy-to-understand examples, this book takes you from the big three financial statements all the way through to income taxes. Or join the anti-fraud squad by discovering how to spot the ten most common accounting shenanigans. & grasp introductory financial accounting course material & explore common concepts financial professionals use to compile reports & understand mergers and acquisitions, free cash flow, and statement analysis & know the ten industries with special accounting standards

The landmark guide that built a generation of extraordinary leaders-fully updated and revised The definitive guide to 21st Century business leadership, The New Extraordinary Leader shook the foundations of leadership as we knew it when it was published in 2002. Since then, we have seen tectonic shifts in the world of business-and this revised and updated edition provides the data and insights you need to address them all. Jack Zenger and Jim Folkman's proprietary 360 feedback assessment of leaders in the real world-how they lead, what works, and what doesn't-provides the data that makes The Extraordinary Leader unique in a crowded field of such books. In this new edition, the authors deliver proven lessons based on feedback from 120,000 leaders from all corners of the globe. Inside, you'll find: * New chapters on leadership competencies, cross training, and self-development * New methods for getting inspired and empowered by demystifying leadership * New evidence on many ways leaders can singlehandedly boost innovation, employee engagement, profitability, and more * New research on the importance of developing strong leadership teams If you're looking to dramatically step up your leadership game, if you're looking for hard evidence of how to do it the right way, and if you're looking to drive measurable positive change in your organization-you need look no further. The New Extraordinary Leader, Third Edition delivers the information and insight you need to lead effectively in today's volatile, global economy.

The classic guide to constructing a solid portfolio-without a financial advisor! "With relatively little effort, you can design and assemble an investment portfolio that, because of its wide diversification and minimal expenses, will prove superior to the most professionally managed accounts. Great intelligence and good luck are not required." William Bernstein's commonsense approach to portfolio construction has served investors well during the past turbulent decade-and it's what made The Four Pillars of Investing an instant classic when it was first published nearly a decade ago. This down-to-earth book lays out in easy-to-understand prose the four essential topics that every investor must master: the relationship of risk and reward, the history of the market, the psychology of the investor and the market, and the folly of taking financial advice from investment salespeople. Bernstein pulls back the curtain to reveal what really goes on in today's financial industry as he outlines a simple program for building wealth while controlling risk. Straightforward in its presentation and generous in its real-life examples, The Four Pillars of Investing presents a no-nonsense discussion of: The art and science of mixing different asset classes into an effective blend The dangers of actively picking stocks, as opposed to investing in the whole market Behavioral finance and how state of mind can adversely affect decision making Reasons the mutual fund and brokerage industries, rather than your partners, are often your most direct competitors Strategies for managing all of your assets-savings, 401(k)s, home equity-as one portfolio Investing is not a destination. It is a journey, and along the way are stockbrokers, journalists, and mutual fund companies whose interests are diametrically opposed to yours. More relevant today than ever, The Four Pillars of Investing shows you how to determine your own financial direction and assemble an investment program with the sole goal of building long-term wealth for you and your family

At Dale Carnegie Training, we agree that some things never change. After all, the timeless principles that our founder Dale Carnegie established are still as practical and relevant today as ever. Now that the citizens of our world have made radical shifts because of the global pandemic, and adjusted to remote work and social distancing, the ways we used to connect with others may seem distant or even obsolete. We yearn for real connection, deep and meaningful interactions that are based on commonality instead of what we can get from one another. In our modern world, it's become normalized to have conflict with those who are different from us. This can make some people skeptical and suspicious when we reach out to them for connection. Yet, those are the very situations where connection matters most. True, genuine connection can create commonality from difference. And once that is done, conflict decreases. We may not agree with the other person, but we can step inside their world for awhile. And understand their perspective, and maybe change our own. The truth is, it's easier to change ourselves than our circumstances. And, we can change our circumstances by changing ourselves.

Welcome to Audio Learning from Assemble You. Being a courageous leader demands facing challenging situations with honesty and compassion. Being willing to seek out the perspectives of others to inform your own decision-making. And being just as open to receiving feedback as you are to giving it out. Courageous leaders must be willing to be authentic and vulnerable while also maintaining an open and curious mindset and acting with high emotional intelligence. In this track, we cover everything you need to know to become a courageous leader. Learning Objectives Discover what makes a courageous leader Acknowledge the impact a courageous leader can have on those they lead Identify the specific areas to work on to achieve courage in your own leadership.

Welcome to Audio Learning from Assemble You. In this track, we'll discuss cultural awareness, and discover how being culturally aware enables us to communicate with people more effectively, as well as to respond to and interact with the cultures of others. Learning Objectives Learn what it means to be culturally aware Learn new ways to show cultural sensitivity.

You need confidence to convey confidence, communicate effectively and be successful in your organization. But your own insecurities and fears can undermine your ability to act decisively and persuade others. What can you do to overcome those insecurities? This book explains how to use emotional intelligence to feel more confident at work and in your personal life.

Welcome to Audio Learning from Assemble You. When approached by a recruiter for a job with a competitor who promised him more interesting and complex opportunities, Matthew decided to go. An exit interview carried out by a member of the HR Team was a missed opportunity for his employer. Rather than having an open discussion about his reasons for leaving, Matthew was asked set questions and cited an increase in salary as the determining factor. But this wasn't the whole truth. In this track, we look at why Exit Interviews are so important, and we run through some best practice for how to hold Exit Interviews. Learning Objectives Learn what exit interviews are Learn why exit interviews are important Learn the six key takeaways you should aim to get from exit interviews.

Beginning in the 1970s, several scientific breakthroughs promised to transform the creation of new medicines. As investors sought to capitalize on these Nobel Prize-winning discoveries, the biotech industry grew to thousands of small companies around the world. Each sought to emulate what the major pharmaceutical companies had been doing for a century or more, but without the advantages of scale, scope, experience, and massive resources. Biotech companies have met the challenge by creating nearly 40% more of the most important treatments for previously unmet medical needs. Moreover, they have done so with much lower overall costs. From Breakthrough to Blockbuster focuses on both the companies themselves and the broader biotech ecosystem that supports them. It paints a portrait of the crucial roles played by academic research, venture capital, contract research organizations, the capital markets, and pharmaceutical companies, demonstrating how a supportive environment enabled the entrepreneurial biotech industry to create novel medicines with unprecedented efficiency. In doing so, it also offers insights for any industry seeking to innovate in uncertain and ambiguous conditions.

Welcome to Audio Learning from Assemble You. Whatever your professional and personal goals are, time management is going to play an important role in how successful you are, and how many of your goals you reach. Time management is a skill you'll need to work on, improve, and refine continuously throughout your career. Done right, this vital skill will pay you back handsomely, both at work and in your personal life. Learning Objectives Learn how to streamline your tasks and save time on work, admin, and get practical tips on how to cut out energy-sapping procrastination Learn how to prioritize tasks, work with greater efficiency, and reduce or automate non-priority tasks completely.