• Introduction: It's your move
• The first foundation : your bargaining styles
• The second foundation : your goals and expectations
• The third foundation : authoritative standards and norms
• The fourth foundation : relationships
• The fifth foundation : the other party's interests
• The sixth foundation : leverage
• Step 1 : preparing your strategy
• Step 2 : exchanging information
• Step 3 : opening and making concessions
• Step 4 : closing and gaining commitment
• Impasse : what to do when negotiations break down
• Ethics : bargaining with the devil without losing your soul
• Conclusion: Becoming an effective negotiator.

"[This book provides a] step-by-step approach, built around negotiating effectively as who you are, not who you think you need to be. [The author] combines lively stories about world-class negotiators from J. P. Morgan to Mahatma Gandhi with proven bargaining advice based on the latest research into negotiation and neuroscience."-- Provided by publisher.

• Sort out the three conversations
• Stop arguing about who's right : explore each other's stories
• Don't assume they meant it : disentangle intent from impact
• Abandon blame : map the contribution system
• Have your feelings (or they will have you)
• Ground your identity : ask yourself what's at stake
• What's your purpose? : when to raise it and when to let go
• Getting started : begin from the third story
• Learning : listen from the inside out
• Expression : speak for yourself with clarity and power
• Problem-solving : take the lead
• Putting it all together
• Ten questions people ask about difficult conversations
• A road map to Difficult conversations.